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范圍
上海藍云網(wǎng)絡科技有限公司（北京世紀互聯(lián)寬帶數(shù)據(jù)中心有限公司的關聯(lián)公司，下稱“世紀互聯(lián)”或“我們”）運營的在線服務包括：（1）Microsoft Azure；（2）Microsoft Office 365；（3）Microsoft Dynamics 365； (4) Microsoft Power Platform 以及 (5) Microsoft Intune（下稱“在線服務”）。世紀互聯(lián)運營的在線服務是基于微軟技術的云服務，由位于中華人民共和國（不包括香港特別行政區(qū)、澳門特別行政區(qū)以及臺灣地區(qū)，以下簡稱“中國”） 的世紀互聯(lián)數(shù)據(jù)中心運營并銷售。本隱私聲明適用于上述在線服務以及顯示或鏈接至本隱私聲明的任何其它的世紀互聯(lián)服務。關于特定功能的更多信息，請參閱服務說明或服務文件。
通過在線服務，您可以購買、訂閱或使用世紀互聯(lián)或具有不同隱私實踐的第三方提供的產(chǎn)品和服務。您使用其他產(chǎn)品和服務以及您提供給第三方的任何信息將適用該第三方的隱私聲明和政策。
終端用戶須知：本隱私聲明適用于世紀互聯(lián)所提供在線服務的客戶和潛在客戶。本隱私聲明中所有提到的“您”或“您的”均指世紀互聯(lián)的客戶。這些客戶可能使用在線服務以開發(fā)并向其終端用戶提供自有服務。世紀互聯(lián)在此類情形下收集或處理的任何信息均由我們基于我們客戶的利益代為處理，該信息的收集和使用由客戶控制。終端用戶應將與隱私相關的請求直接提交給向其提供服務的實體。如果終端用戶使用其所在組織（如雇主或?qū)W校）提供的電子郵件地址訪問在線服務，與該電子郵件地址相關的域的所有者可能：（1）對終端用戶的服務賬戶具有控制權和管理權；且（2）可訪問和處理終端用戶數(shù)據(jù)，包括終端用戶通信和文件的內(nèi)容。終端用戶使用在線服務可能受其所在組織的政策（如有）約束。我們僅在與客戶約定范圍內(nèi)對客戶的隱私相關實踐承擔責任。
我們?nèi)绾问占褪褂媚臄?shù)據(jù)
個人信息的定義
“個人信息”是指以電子或其他方式記錄的能夠單獨或與其他信息結合識別特定自然人身份或反映特定自然人活動的各種信息。在本隱私聲明中，個人信息可能包括您在管理員入口中指定的賬戶管理員的管理員數(shù)據(jù)、實名認證數(shù)據(jù)，包含姓名、支付工具的賬號、賬單地址的付款數(shù)據(jù)、您在我們的網(wǎng)站、營銷活動、及任何調(diào)查或問卷中提交的注冊數(shù)據(jù)、以及包含聯(lián)系方式與認證信息的支持數(shù)據(jù)等。
“個人敏感信息”是指一旦泄露、非法提供或濫用，容易導致個人聲譽、身心健康受到損害、歧視性待遇或可能危害人身和財產(chǎn)安全的個人信息。在本隱私聲明中，個人敏感信息可能包括管理員數(shù)據(jù)、實名認證數(shù)據(jù)、付款數(shù)據(jù)、包含個人電話號碼、電子郵件地址、身份證件和支付工具的賬號、安全碼和交易記錄的注冊數(shù)據(jù)、以及包含聯(lián)系方式與認證信息的支持數(shù)據(jù)等。
我們會在下述場景中收集和使用您的數(shù)據(jù)，其中可能會涉及個人信息。如果我們收集您的個人信息超出下述聲明的范圍，或使用您的個人信息超出與收集時所聲稱的目的具有直接或合理關聯(lián)的范圍，我們將于收集或使用您的個人信息前，再次通知您并征得您的明示同意。
客戶數(shù)據(jù)
客戶數(shù)據(jù)是指您通過使用在線服務向我們提供或以您的名義向我們提供的所有數(shù)據(jù)，包括所有文本、音頻、軟件或圖像文件。例如，客戶數(shù)據(jù)包括您在在線服務中上傳的供存儲或處理的數(shù)據(jù)以及您或您的終端用戶在在線服務中上傳的供托管的應用程序。這不包括配置、技術設置或服務記錄信息，或下述管理員數(shù)據(jù)、實名認證數(shù)據(jù)和付款數(shù)據(jù)。
我們僅為提供在線服務或與之相兼容的目的使用客戶數(shù)據(jù)。這可能包括改進底層技術、預防性地排除故障、監(jiān)測或修復影響在線服務運行的問題、以及改進監(jiān)測和防范對用戶的新生或衍生威脅（如惡意軟件或垃圾郵件）的功能等。
我們僅將客戶數(shù)據(jù)存儲在位于中國的數(shù)據(jù)中心。在有限的情形下，當有必要對客戶支持事故進行故障排查或解決技術問題時，世紀互聯(lián)可能根據(jù)可適用的法律法規(guī)授權其位于中國境外的某一關聯(lián)方、供應商、或分包商訪問客戶數(shù)據(jù)。世紀互聯(lián)將根據(jù)可適用的法律法規(guī)監(jiān)督此類訪問，并在解決問題后終止此類訪問。
管理員數(shù)據(jù)
管理員數(shù)據(jù)是指在注冊、購買或管理在線服務時提供的有關管理員（包括賬戶聯(lián)系人和訂閱管理員）的信息，包括姓名、地址、電話號碼和電子郵件地址。
我們使用管理員數(shù)據(jù)以完成您要求的交易、管理您的賬戶、改善在線服務以及監(jiān)測并防止欺詐行為。
我們可能會聯(lián)系您，以提供關于新訂閱、賬單和重要在線服務更新的信息（包括安全或其他技術問題的信息）。根據(jù)您客戶協(xié)議中的描述，在收到第三方關于您使用服務的詢問時，我們也可能聯(lián)系您。在使用在線服務中或服務后的合理期限內(nèi)，您將無法退訂這些消息。根據(jù)您的聯(lián)系方式偏好，我們也可能通過電話或電子郵件聯(lián)系您，以提供有關其他產(chǎn)品和服務的信息和要約，或者請求您提供反饋。您可以在適用的在線服務賬戶信息中管理您的聯(lián)系方式偏好或退訂此類消息。
實名認證數(shù)據(jù)
我們會依據(jù)可適用的法律法規(guī)進行實名制管理。實名認證數(shù)據(jù)是指您在實名認證時提供的企業(yè)營業(yè)執(zhí)照、管理員手機號碼或身份證掃描件。如您不提供上述信息，將無法完成實名認證，因而可能無法使用在線服務。
為了驗證實名認證數(shù)據(jù)的準確性和完整性，我們可能將您提供的信息與合法存有您信息的機構進行驗證核對。
付款數(shù)據(jù)
當您在線采購時，您將被要求提供付款信息，其中包括您的支付工具賬號，您的姓名和賬單地址，以及與您支付工具有關的安全碼和其他金融數(shù)據(jù)（“付款數(shù)據(jù)”）。
我們除使用付款數(shù)據(jù)完成交易外，也將使用付款數(shù)據(jù)監(jiān)測并防止欺詐行為。
當您使用經(jīng)認證的付款數(shù)據(jù)時，我們將保存該數(shù)據(jù)以幫助您在將來完成交易時不必再次提供該信息。但是，我們不會以此方式保存與您支付工具有關的安全碼。
支持數(shù)據(jù)
支持數(shù)據(jù)是我們在您提交支持請求或運行自動故障檢測器時收集的信息，包括有關硬件、軟件的信息以及與支持事故相關的其他詳細信息，例如：聯(lián)系方式或認證信息、聊天會話個性化設置、出錯及診斷期間有關機器和應用程序狀況的信息、有關軟件安裝和硬件配置的系統(tǒng)和注冊數(shù)據(jù)以及錯誤追蹤文件。
我們將通過電話、電子郵件或在線聊天提供支持服務。經(jīng)您允許，我們可能會通過遠程訪問臨時操作您的機器。由專業(yè)支持人員進行的通話、在線聊天或遠程訪問可能會被記錄和/或監(jiān)控。對于遠程訪問，您還可在操作結束后查看記錄。您可以在任何時間選擇終止即時聊天或遠程訪問。我們按照本隱私聲明中的規(guī)定使用支持數(shù)據(jù)。此外也將其用于解決您的支持事故和培訓用途。
支持服務結束后，我們可能會向您發(fā)送有關您的體驗和服務內(nèi)容的調(diào)查問卷。如果您不愿接受調(diào)查問卷，可以通過電子郵件頁腳鏈接退訂或通過世紀互聯(lián)提供的其他通訊方式聯(lián)系支持部門退訂。
我們?nèi)绾问褂?Cookies 和類似技術
一些在線服務網(wǎng)站會使用 Cookies。Cookies 是由網(wǎng)絡服務器存儲在設備硬盤上的小文本文件。我們可能會使用Cookies 和類似技術（如網(wǎng)站信標）來存儲用戶的偏好和設置以防止欺詐行為、認證用戶以及收集有關在線服務的操作信息。除在您訪問我們網(wǎng)站時世紀互聯(lián)可能設置的 Cookies 以外，為我們提供一定服務（例如站點分析）的第三方也可能在您訪問世紀互聯(lián)站點時在您硬盤上設置一定的 Cookies。
您可以通過改變?yōu)g覽器的設置拒絕或管理 Cookies。請您注意，如果停用 Cookies，您可能無法享受到最佳的在線服務體驗，某些在線服務也可能無法正常使用。
本地軟件
在線服務的一些功能可能允許或要求您安裝或運行本地軟件（例如，代理、Azure Stack 軟件等）。這些軟件可能會從您的本地環(huán)境中收集數(shù)據(jù)以提供您需要的在線服務。本地代理還可能收集診斷數(shù)據(jù)并發(fā)送給我們（包括我們的關聯(lián)方、境內(nèi)或境外的供應商或分包商），以運行和改善在線服務。關于代理的更多信息，請參閱相關服務文件。
我們?nèi)绾未鎯δ膫€人信息
您的個人信息將存儲在中國境內(nèi)。如有必要，您的個人信息可能會依據(jù)您的授權或可適用的法律法規(guī)被傳輸至境外。
在您使用在線服務期間，我們持續(xù)存儲您提供的個人信息。您注銷賬號后，我們將根據(jù)相關法律法規(guī)的要求保留您的個人信息，但我們不會在此期間使用或處理您的信息；上述保留期滿后，我們將立即對您的信息進行刪除或匿名化處理。
當我們終止某項在線服務或停止運營時，我們將通過電子郵件或公告通知您，并在終止該項在線服務或停止運營后對您的相關個人信息進行刪除或匿名化處理。
我們?nèi)绾喂蚕?、轉(zhuǎn)讓和公開披露您的信息
除非經(jīng)您指示，或根據(jù)與您簽署的客戶協(xié)議或本隱私聲明中的描述，或根據(jù)可適用的法律法規(guī)，我們不會向世紀互聯(lián)及其關聯(lián)方以外的任何第三方公開披露、轉(zhuǎn)讓或共享客戶數(shù)據(jù)、管理員數(shù)據(jù)、實名認證數(shù)據(jù)、付款數(shù)據(jù)、或任何其它個人信息（“您的信息”）。
我們會不時委托中國境內(nèi)或境外的其他公司為我們提供技術支持或服務（如客戶支持）。我們可能允許這些公司在其開展工作的必要范圍內(nèi)獲取您的信息。這些信息主要包括為提供技術支持或服務的各種技術信息，僅在極少數(shù)情況下涉及到您的個人信息。如確有必要由境外的供應商或分包商獲取您的個人信息，我們的客戶支持人員將向您說明相關情況，并事先征得您的同意。我們要求這些接收您個人信息的公司必須對您的信息保密，并禁止將其用于為世紀互聯(lián)提供服務之外的其他目的。
如必須向第三方披露客戶數(shù)據(jù)，除非法律禁止，我們將采取商業(yè)上合理的努力事先告知您相關披露情況。如果第三方就您使用在線服務的行為向我們投訴（例如聲稱關于您或您的終端用戶有侵權行為），我們可能會要求該第三方直接與您聯(lián)系，并可能會向該第三方提供您的基本聯(lián)系方式。
為防止欺詐行為或為進行付款交易，世紀互聯(lián)可能會與中國境內(nèi)或境外的第三方共享管理員數(shù)據(jù)或付款數(shù)據(jù)。目前，此類境外分包商的數(shù)據(jù)存儲在美國等其他國家或地區(qū)。我們要求此類第三方對您的信息保密，并不得將您的信息用于其他目的。我們要求此類第三方采取充分的安全措施，以確保您的個人信息得到不低于在中國境內(nèi)的保護。
您可以通過在線服務購買、訂閱或使用世紀互聯(lián)以外的其他公司的服務、軟件和內(nèi)容（“第三方產(chǎn)品”）。如果您選擇購買、訂閱或使用第三方產(chǎn)品，我們可能會向第三方提供您的管理員數(shù)據(jù)或付款數(shù)據(jù)以使第三方能夠向您提供其產(chǎn)品（并根據(jù)您的聯(lián)系方式偏好，向您發(fā)送促銷信息）。上述信息及您對第三方產(chǎn)品的使用將適用第三方所適用的隱私聲明和政策。
除法律法規(guī)另有規(guī)定外，在沒有您事先書面指令的情況下，我們不會對您終端用戶所提出的數(shù)據(jù)保護和隱私要求做出實質(zhì)回應。
當發(fā)生收購、兼并、重組等類似交易時，如涉及到個人信息的轉(zhuǎn)讓，我們會向您告知有關情況。持有您個人信息的承繼公司將繼續(xù)履行本隱私聲明項下的責任和義務。如果該公司變更使用您個人信息的目的，則其應當就該變更再次取得您的明示同意。
在共享、轉(zhuǎn)讓或公開披露您的個人信息時，我們會征得您的同意，以下情形除外：
- 與國家安全和國防直接相關的；
- 與公共安全、公共衛(wèi)生、重大公共利益直接相關的；
- 與刑事偵查、起訴、審判、判決執(zhí)行等直接相關的；
- 出于維護您或他人的生命、財產(chǎn)等重大合法權益但又很難得到本人同意的；
- 您自行向社會公眾公開的個人信息；以及
- 從合法公開披露的信息中收集個人信息的，如合法的新聞報道或者政府公開的信息。
我們?nèi)绾伪Ｗo您的個人信息
我們致力于保護您的個人信息安全。我們使用各種安全技術和流程來幫助保護您的個人信息，使其免遭未經(jīng)授權的訪問、使用或泄露。例如，我們將您的個人信息存儲在位于受控場所的計算機系統(tǒng)中，并限制這些系統(tǒng)的訪問。在存儲和傳輸您的個人信息時，我們將采取加密等相應的安全措施。
如發(fā)生個人信息安全事件，世紀互聯(lián)將按照法律法規(guī)的要求以推送通知或公告等形式及時通知您，向您告知安全事件的基本情況和可能的影響、我們已采取或?qū)⒁扇〉奶幚泶胧⒛勺灾鞣婪逗徒档惋L險的建議、對您的補救措施等。
如發(fā)生網(wǎng)絡安全事件，我們會按照網(wǎng)絡安全事件應急預案采取相應的補救措施，并按照相關法律法規(guī)向有關主管部門報告。
您如何管理您的個人信息
我們?yōu)槟峁┝斯芾韨€人信息的方法。您可以在您的管理員入口的賬戶信息中查詢、管理您的管理員數(shù)據(jù)、實名認證數(shù)據(jù)及付款數(shù)據(jù)。但出于安全性和身份識別的考慮或根據(jù)法律法規(guī)的規(guī)定，您可能無法修改注冊時提供的初始注冊信息，如實名認證數(shù)據(jù)。
如您對于管理個人信息有其他疑問或者需求，請聯(lián)系客戶支持人員。如果您選擇刪除您的個人信息或改變授權的范圍，可能導致我們無法為您提供某些在線服務。例如，刪除付款數(shù)據(jù)或聯(lián)系方式的詳細信息，您將難以完成支付和接受相應的在線服務。
除非法律法規(guī)另有規(guī)定，如果我們決定響應您的刪除請求，我們也會通知從我們這里獲得您的個人信息的供應商或分包商，要求其及時刪除。
為保障安全，在響應您根據(jù)本部分管理個人信息的請求時，我們可能會先驗證您的身份。我們會在驗證您的身份后，及時響應您的上述請求，并于三十天內(nèi)或法律法規(guī)規(guī)定的期限內(nèi)做出答復及合理解釋，或者告知您解決糾紛的外部途徑。
盡管有上述約定，但根據(jù)法律法規(guī)，在以下情形我們可能無需響應您提出的上述請求，包括但不限于：
1) 與個人信息控制者履行法律法規(guī)規(guī)定的義務相關的；
2) 與國家安全、國防安全直接相關的；
3) 與公共安全、公共衛(wèi)生、重大公共利益直接相關的；
4) 與犯罪偵查、起訴、審判和執(zhí)行判決等直接相關的；
5) 個人信息控制者有充分證據(jù)表明個人信息主體存在主觀惡意或濫用權利的；
6) 出于維護個人信息主體或其他個人的生命、財產(chǎn)等重大合法權益但又很難得到本人同意的；
7) 響應個人信息主體的請求將導致個人信息主體或其他個人、組織的合法權益受到嚴重損害的；
8) 涉及商業(yè)秘密的。
遵守法律
您知曉，根據(jù)中國法規(guī)：
?? ? ?互聯(lián)網(wǎng)信息服務提供者不得制作、復制、發(fā)布或散播含有以下內(nèi)容（“禁止內(nèi)容”）的信息。以下內(nèi)容屬禁止內(nèi)容：
o 反對憲法所確定的基本原則的；
o 危害國家安全，泄露國家秘密，顛覆國家政權，破壞國家統(tǒng)一的；
o 損害國家榮譽和利益的；
o 煽動民族仇恨、民族歧視，破壞民族團結的；
o 破壞國家宗教政策，宣揚邪教和封建迷信的；
o 散布謠言，擾亂社會秩序，破壞社會穩(wěn)定的；
o 散布淫穢、色情、賭博、暴力、兇殺、恐怖或者教唆犯罪的；
o 侮辱或者誹謗他人，侵害他人合法權益的；
o 含有法律、行政法規(guī)禁止的其他內(nèi)容的。
?? ? ?若互聯(lián)網(wǎng)信息服務提供者發(fā)現(xiàn)其網(wǎng)站傳輸?shù)男畔儆诮剐詢?nèi)容的，應當立即停止傳輸，保存有關記錄，并向國家有關機關報告。
您進一步同意：
?? ? ?若您使用在線服務開展業(yè)務或運營組織須經(jīng)相關政府機構許可或批準，您應當取得該等相關許可或批準，包括但不限于：
o 若您的網(wǎng)站提供非經(jīng)營性互聯(lián)網(wǎng)信息服務，您應當在政府機構辦理非經(jīng)營性網(wǎng)站的備案；
o 若您的網(wǎng)站提供經(jīng)營性互聯(lián)網(wǎng)信息服務，您應當從政府機構取得經(jīng)營性網(wǎng)站的 VAT 許可證。
?? ? ?若您為一家使用在線服務的互聯(lián)網(wǎng)信息服務提供商，您應當記錄提供的信息及其發(fā)布時間、互聯(lián)網(wǎng)地址或域名，并在相關政府機構依法調(diào)查時，協(xié)助提供上述信息。
?? ? ?您在注冊在線服務時必須提供您的真實身份和聯(lián)系方式，如信息發(fā)生變更的，應立即在管理員入口進行更新。我們將通過上述信息聯(lián)系到您，詳見本隱私聲明中的規(guī)定。您保證您所提供的信息是真實、完整和有效的，否則您將承擔全部后果。
試用期
試用是為了在購買前檢測在線服務而提供的。在試用期結束后，世紀互聯(lián)可以暫時保留在試用在線服務期間所收集的信息，以便在您日后決定購買在線服務時改善您的客戶體驗。但是，在試用期結束后，您的信息可能隨時從在線服務中刪除。
預覽發(fā)行
預覽版、測試版或其他預發(fā)行服務（“預覽”）是世紀互聯(lián)提供的為了在正式發(fā)行前獲得用戶反饋的選擇性評估版本的在線服務。本部分描述了針對預覽的不同或附加的條款：
安全：我們會盡最大努力在預覽中為您的個人信息提供安全措施，但這些安全措施與目前典型線上服務中的安全措施相比可能會有不同之處。
未成年人保護
如您是18歲以下的未成年人，請務必要求您的監(jiān)護人仔細閱讀本隱私聲明，并請您在征得您的監(jiān)護人同意的前提下使用我們的在線服務或向我們提供您的信息。
本隱私聲明的更改
我們將不時更新我們的隱私聲明以響應的法律法規(guī)要求、用戶反饋以及我們在線服務的變化。當我們發(fā)布更改的隱私聲明時，我們將修訂隱私聲明頂部“最后更新”的日期。如果本隱私聲明或世紀互聯(lián)使用您的信息的方式有實質(zhì)性變更，我們將在該等變更生效前通過發(fā)布該等變更的通知或直接向您發(fā)送通知告知您。我們鼓勵您定期審閱您使用的產(chǎn)品和服務的隱私聲明以了解世紀互聯(lián)會如何保護您的信息。
如何聯(lián)系我們
世紀互聯(lián)歡迎您的評論。如果您認為世紀互聯(lián)未遵守其隱私或安全承諾，或者您需要我們的更多幫助，請通過客戶服務熱線（400-089-0365）聯(lián)系我們。
我們設立了個人信息保護專員。
我們的郵寄地址為：
中華人民共和國，北京市朝陽區(qū)酒仙橋路6號院電子城·國際電子總部6號樓12-13層 100015
上海藍云網(wǎng)絡科技有限公司（北京世紀互聯(lián)寬帶數(shù)據(jù)中心有限公司的關聯(lián)公司）
我們將在驗證您的身份后30天內(nèi)予以回復。
Privacy Statement for Online Services Operated by 21Vianet
Updated: Dec 1, 2020
Scope
Online services operated by Shanghai Blue Cloud Technology Co., Ltd. (“21Vianet”, “we”, or “us”), an affiliate of Beijing 21Vianet Broadband Data Center Co., Ltd., include (1) Microsoft Azure; (2) Microsoft Office 365 ; (3) Microsoft Dynamics 365; (4) Microsoft Power Platform; and (5) Microsoft Intune? (“Online Services”). The Online Services operated by 21Vianet are cloud services based on Microsoft’s technology but operated and sold by 21Vianet from data centers located in the People’s Republic of China (excluding Hong Kong and Macau Special Administrative Regions and Taiwan, referred to below as “China”). This Privacy Statement applies to the use of the Online Services and any other 21Vianet services that display or link to this Privacy Statement. For more information about the functionality of particular features, please review the service description or service documentation.
The Online Services may enable you to purchase, subscribe or use other products and services from 21Vianet or third parties with different privacy practices. Your use of other products and services, and any data you provide to a third party is governed by their privacy statements and policies.
Notice to End Users: This Privacy Statement is written for customers and potential customers of the Online Services operated by 21Vianet (collectively referred to as our “Customers”). All references to “you” or “your” in this privacy statement are to 21Vianet customers, who, in turn, may use the Online Services to develop and host their own services for their end users. Any data 21Vianet collects or handles in such circumstances is processed by us on behalf of our customer, who controls the collection and use of the data. End users should direct privacy-related requests to the entity providing them with service. If an end user accesses the Online Services using an email address provided by his or her organization (e.g., employer or school), the owner of the domain associated with the email address may: (i) have control and power of administration over the end user’s service account; and (ii) access and process end-user data, including the content of end-user’s communications and files. The end user’s use of the Online Services may be subject to the organization’s policies (if any).? We are only responsible for the Customer’s privacy-related practices within the scope agreed with the Customer.
How We Collect and Use Your Data
Definition of Personal Data
Personal Data refers to all kinds of data recorded via electronic means or otherwise that can be used to identify a particular natural person or to reflect the particular natural person’s activities, whether on its own or combined with other data. For the purpose of this Privacy Statement, Personal Data may include the administrator data of the account administrator you specify in the administrator portal, Real-Name Authentication Data, the name, the number of the payment instrument, the billing address in the Payment Data, the registration data you submit on our website, in our marketing events, or for any survey or questionnaire, as well as the contact and verification information in support data, etc.
Sensitive Personal Data is a subset of Personal Data that can easily lead to damage of personal reputation, physical and mental health, or discriminatory treatment, and may endanger the safety of people and property if it is revealed, illegally provided, or abused. For the purpose of this Privacy Statement, Sensitive Personal Data may include Administrator Data, Real-Name Authentication Data, Payment Data, registration data which includes personal phone number, e-mail address, identification and payment instrument account numbers, security code, transaction record, support data which includes contact and verification information, etc.
We collect and use your data in the following scenarios, which may involve Personal Data. If we collect your Personal Data beyond the scope of the following statement, or use your Personal Data beyond the scope directly or reasonably associated with the stated purpose at the time of collection, we will inform you again and obtain your express consent before collecting or using your Personal Data.
Customer Data
Customer Data is all the data, including all text, sound, software or image files that you provide, or are provided on your behalf, to us through your use of the Online Services. For example, Customer Data includes data that you upload for storage or processing in the Online Services and applications that you or your end users upload for hosting in the Online Services. It does not include configuration, technical settings, or support ticket information, or Administrator Data, Real-Name Authentication Data, and Payment Data indicated below.
We only use Customer Data to provide the Online Services and for purposes compatible with providing the Online Services. This may include improvement of underlying technology, troubleshooting aimed at preventing, detecting and repairing problems affecting the operation of the Online Services and the improvement of features that involve the detection of, and protection against, emerging and evolving threats to the user (such as malware or spam).
Customer Data will only be stored in data centers located in China. In limited circumstances, when it is necessary to troubleshoot customer support incidents or solve technical problems, 21Vianet may authorize an affiliate, supplier, or subcontractor located outside the territory of China to access the Customer Data according to applicable laws and regulations. 21Vianet will supervise such access and terminate such access when the problem is resolved in accordance with applicable laws and regulations.
Administrator Data
Administrator Data is the data about administrators (including account contact and subscription administrators) provided during sign-up, purchase, or administration of the Online Services, such as name, address, phone number, and e-mail address.
We use Administrator Data to complete the transactions you request, administer your account, improve the Online Services, and detect and prevent fraud.
We may contact you to provide information about new subscriptions, billing and important updates about the Online Services, including information about security or other technical issues. We may also contact you regarding third-party inquiries we receive regarding your use of the Online Services, as described in your customer agreement. You will not be able to unsubscribe from these communications during the reasonable period within or after the Online Services. Subject to your contact preferences, you may also be contacted, by phone or e-mail, regarding information and offers about other products and services or to request your feedback. You may manage your contact preferences or unsubscribe such communications in your account profile for the applicable Online Service.
Real-Name Authentication Data
We implement real-name management in accordance with applicable laws and regulations. Real-Name Authentication Data refers to your business license, administrator’s mobile phone number, or the scanned copy of ID card provided by you during real-name authentication. If you do not provide the above data, you will not be able to complete the real name authentication and may not be able to use the Online Services.
In order to verify the accuracy and completeness of the Real-Name Authentication Data, we may verify the data provided by you with agencies that legally store your data.
Payment Data
When you make online purchases, you will be asked to provide payment data, which includes your payment instrument number, your name and billing address, and the security code associated with your payment instrument and other financial data (“Payment Data”).
We use Payment Data to complete transactions, as well as for the detection and prevention of fraud.
When you use authenticated Payment Data, we will store that data to help you complete future transactions without your having to provide the data again. We do not, however, retain the security code associated with your payment instrument in this manner.
Support Data
Support Data is the data we collect when you submit a support request or run an automated fault detector, including data about hardware and software, and other details related to support incidents, such as contact or verification information, chat session personalization, data about the conditions of the device and application during the period of error and diagnostics, system and registration data regarding software installation and hardware configuration, and error tracking files.
Support services can be provided by phone, email or online chat. With your permission, we may temporarily manipulate your machine through Remote Access. Calls, live chat, or Remote Access by professional support staff may be recorded and/or monitored. For Remote Access, you can also view the record after the operation has ended. You can choose to terminate live chat or Remote Access at any time. We use Support Data in accordance with this Privacy Statement, and we also use it to resolve your support issues and for training purposes.
After the support experience is over, we may send you a questionnaire about your experience and service content. If you are unwilling to participate in the survey, you may unsubscribe through the footer link in the email or contact the support department through other communication methods provided by 21Vianet to unsubscribe.
How We Use Cookies and Similar Technologies
Some Online Services’ websites use “Cookies”, which are small text files placed on a device’s hard drive by a web server. We may use Cookies and similar technologies such as web beacons for storing users’ preferences and settings, to prevent fraud, authenticate users and collect operational data about the Online Services. In addition to the Cookies we may set when you visit our websites, third parties that provide certain services on our behalf, such as site analytics, may also set certain Cookies on your hard drive when you visit our sites.
You may object or manage Cookies by changing the settings on your browser. However, please note that if you stop using Cookies, you may not enjoy the best service experience, and some of our Online Services may not function properly.
Local Software
Some features of the Online Services may enable or require that you install or run local software (e.g., agents, Azure Stack software, etc.). Such software may collect data from your local environment in order to provide the Online Services that you have requested. Local agents may also collect diagnostic data that will be sent to us (including our affiliates, and domestic or overseas suppliers or subcontractors) for operating and improving the Online Services. For more information about agents, please consult the relevant service documentation.
How We Store Your Personal Data
Your Personal Data will be stored in China. If necessary, your Personal Data may be transferred overseas upon your authorization or in accordance with applicable laws and regulations.
During your use of the Online Services, we retain the Personal Data you provided. After you close your account, in accordance with relevant laws and regulations, we will retain your Personal Data, but we will not use or process your Personal Data during this period; upon expiry of the aforementioned retention period, we will immediately delete or anonymize your data.
When we terminate an Online Service or operation, we will notify you by e-mail or announcement, and delete or anonymize your relevant Personal Data upon such termination.
How We Share, Transfer, and Disclose Your Data
We will not disclose or transfer Customer Data, Administrator Data, Real-Name Authentication Data, Payment Data, or any other Personal Data (“your data”) to, or share your data with, any third party apart from 21Vianet and its affiliates except as you direct, or as described in your customer agreement or this Privacy Statement, or pursuant to applicable laws and regulations.
- We contract with other companies within or outside China from time to time to provide technical support or services (such as customer support) on our behalf. We may provide these companies with access to your data where necessary for their engagement. This data mainly includes various technical data for providing technical support or services, and in rare cases involves your Personal Data. If it is really necessary to have your Personal Data accessed by an overseas supplier or subcontractor, our customer support personnel will explain the relevant information to you and obtain your prior consent. These companies are required to maintain the confidentiality of your data and are prohibited from using it for any purpose other than that for which they are engaged by 21Vianet.
- If it is strictly necessary to disclose Customer Data to a third party, we will use commercially reasonable efforts to notify you in advance of the disclosure unless legally prohibited. Should a third party contact us with a complaint about your use of the Online Services (for example, allegation of infringement by you or your end user), we may ask the third party to contact you directly and may provide your basic contact data to the third party.
- 21Vianet may share Administrator Data or Payment Data with third parties within or outside China for the purpose of fraud prevention or to process payment transactions. Currently, the data of such overseas subcontractors are stored in the US and other countries or regions. The third parties are required to keep your data confidential and are prohibited from using it for other purposes. They are required to take adequate security measures to ensure that your Personal Data receives the level of protection no less than that in China.
- The Online Services enable you to purchase, subscribe to, or use services, software, and contents from companies other than 21Vianet (“Third Party Offerings”). If you choose to purchase, subscribe to, or use a Third Party Offering, we may provide the third party with your Administrator Data or Payment Data to enable the third party to provide its offering to you (and subject to your contact preferences, send you promotional communications). That data and your use of a Third Party Offering will be governed by the privacy statement and policies applicable to the third party.
- We will not substantively respond to data protection and privacy requests from your end users without your prior written instruction, unless required by applicable laws and regulations.
- If your Personal Data has to be transferred due to acquisitions, mergers, reorganizations, or similar transactions, we will notify you. The succeeding company that holds your Personal Data will continue to perform the responsibilities and obligations under this Privacy Statement. If the succeeding company modifies the purpose of using your Personal Data, it should acquire your explicit consent again with regard to such modification.
- We may not need to obtain your explicit instruction when sharing, transferring or disclosing your Personal Data under the following circumstances:
-
- circumstances directly related to national security and national defense;
- circumstances directly related to public security, public health and significant public interests;
- circumstances directly related to criminal investigation, prosecution, trial, execution of a sentence, etc.;
- for securing significant lawful interests, such as your or other person’s life, property, etc., but only where it is difficult to acquire the consent from the data subject;
- where you have already publicly disclosed your Personal Data; and
- where we collect your Personal Data from the information that is lawfully disclosed to the public, such as from legitimate news report or information published by the government.
How We Protect Your Personal Data
We are committed to protecting your Personal Data. We use a variety of security technologies and procedures to help protect your Personal Data from unauthorized access, use, or disclosure. For example, we store your Personal Data on computer systems located in controlled locations and restrict access to these systems. When storing and transmitting your Personal Data, we will take appropriate security measures such as encryption.
In the event of Personal Data security incidents, 21Vianet will promptly notify you via push notifications or announcements in accordance with the requirements of applicable laws and regulations, informing you of the basic circumstances and possible impacts of the security incidents, the measures we have taken or will take, advice for you on self-prevention and mitigation of risks, remedial measures for you, etc.
In the event of a cyber security incident, we will follow the emergency response plan for cyber security incidents, take appropriate remedial measures, and report to the competent authorities in accordance with relevant applicable laws and regulations.
How You Can Manage Your Personal Data
We provide you with ways to manage your Personal Data. You can access and manage your Administrator Data, Real-name Authentication Data, and Payment Data in the account information of your administrator portal. However, for security and identification considerations or as required by applicable laws and regulations, you may not be able to modify the initial registration information provided at the time of registration, such as Real-Name Authentication Data.
If you have other questions or needs for managing Personal Data, please contact customer support. If you choose to delete your Personal Data or change the scope of the authorization, it may result in our failure to provide certain Online Services for you. For example, deleting Payment Data or contact details will make it difficult for you to complete payments and receive corresponding Online Services.
If we decide to respond to your request for deletion, we will also notify the supplier or subcontractor who has obtained your Personal Data from us and request them to delete your Personal Data in a timely manner, unless otherwise required by applicable laws and regulations.
To ensure security, we may ask you to verify your identity first in response to your request to manage Personal Data under this section. We will timely respond to your request above after verifying your identity, and reply or make reasonable explanations to you within 30 days or the time limit stipulated by applicable laws and regulations, or inform you about the external approaches you may choose to resolve the disputes.
Notwithstanding the above, pursuant to applicable laws and regulations, we may not need to respond to your requests under the following circumstances, including but not limited to:
- related to the performance of the obligations specified in laws and regulations by the personal data subject;
- directly related to national security and national defense security;
- directly related to public security, public health and major public interests;
- directly related to criminal investigation, prosecution, trial and enforcement of judgments;
- personal data controller has sufficient evidence indicating that the personal data subject has subjective malicious intention or abuses his rights;
- it is for the purpose of safeguarding the major legitimate rights and interests of the personal data subject or other individuals including life and property, but it is impossible to get his consent;
- responding to the request of personal data subject will result in serious damage to the legitimate rights and interests of personal data subject or other individuals and organizations;
Compliance with Law
You acknowledge that under Chinese regulations:
- An Internet information service provider shall not produce, reproduce, publish, or disseminate information that includes the following content (“Prohibited Content”). Prohibited Content is content that:
-
- is against the basic principles determined by the Constitution;
- impairs national security, divulges State secrets, subverts State sovereignty or jeopardizes national unity;
- damages the reputation and interests of the State;
- incites ethnic hostility and ethnic discrimination or jeopardizes unity among ethnic groups;
- damages State religious policies or that advocates sects or feudal superstitions;
- disseminates rumors, disrupts the social order or damages social stability;
- disseminates obscenity, pornography, gambling, violence, homicide and terror, or that incites crime;
- insults or slanders others or that infringes their lawful rights and interests; and
- is otherwise prohibited by laws or administrative regulations.
- If an Internet information service provider discovers that information distributed on its website falls within the scope of the Prohibited Content, it shall promptly terminate the distribution, keep relevant records, and report to relevant authorities.
You further agree that:
- If the business or organization you operate by using the Online Services is subject to permit or approval by relevant governmental authorities, you should obtain such relevant permit or approval, including but not limited to:
- if your website provides non-operational Internet information services, Customer will make the filing for the non-operational website with the governmental authority; and
- if your website provides operational Internet information services, you will obtain the VAT permit for operational website from the governmental authority.
- If you are an Internet information service provider using Online Services, you will keep records of the information provided, time of publishing and the Internet address or domain name, and assist in providing such information when inquired by related government authorities in accordance with applicable laws.
- You will provide your real identity and contact information when registering for the Online Services and promptly update that information in the administrator portal if there are any changes to the information. We will use this information to contact you, as detailed in this Privacy Statement. You warrant that the information you provide is true, complete, and valid; otherwise, you will bear all the consequences.
Trial Period
Trials are provided to examine Online Services prior to purchase. At the end of the trial period, 21Vianet can temporarily retain the data it collects during your Online Service trial to improve your customer experience when you decide to purchase the Online Services in the future. However, your data may be removed from the Online Services at any time after the trial period for the Online Service ends.
Preview Releases
Preview version, beta version, or other pre-release services (“Previews”) are optional evaluation versions of the Online Services offered by 21Vianet to obtain customer feedback prior to general release. This section describes the different or additional terms specific to Previews:
- Security: We will do our best to provide security measures for your data in the Previews, but these security measures may differ from the present security measures in typical Online Services.
Protection of Minors
If you are a minor under the age of 18, please be sure to ask your guardian to read the Privacy Statement carefully, and please use our Online Services or provide your data to us under the condition that you have obtained the consent of your guardian.
Changes to this Privacy Statement
We will update our Privacy Statement from time to time to reflect requirements of applicable laws and regulations, customer feedback and changes in our Online Services. When we post changes to the Privacy Statement, we will revise the “last updated” date at the top of the Privacy Statement. If there are substantial changes to the Privacy Statement or in how 21Vianet will use your data, we will notify you either by posting a notice or by directly sending you a notification about such changes before they take effect. We encourage you to periodically review the Privacy Statement for the products and services you use to learn about how 21Vianet protects your data.
How to Contact Us
21Vianet welcomes your comments. If you believe that 21Vianet is not adhering to its privacy or security commitments, or you need more help from us, please contact us through the customer support hotline 400-089-0365.
We have a personal data protection officer. Our mailing address is:
12-13F, Building 6, No.6, Jiuxianqiao Road, Beijing Electronics Zone, Chaoyang District, Beijing, 100015
Shanghai Blue Cloud Technology Co., Ltd, an affiliate of Beijing 21Vianet Broadband Data Center Co., Ltd.
We will respond to you within 30 days after the verification of your identity.
版本歷史信息
2.0 更新于 2020年6月
1.0 更新于 2018年11月